0068

Good Accomodations...not so good Cleaning Service

Reviewed by kcrjmr
First of all, we want to say, despite Sierra Summit being closed one day due to a massive power outage, we had a great time and #68 was a cozy, comfortable retreat; well furnished with all the amenities we needed. However, right away we had some minor issues with the cleanliness. When we walked in it had an odor that we all couldn't agree upon. Some said "fishy". There was a lot of hair in one of the bathroom sinks, the kitchen floor was very dirty, the cookie sheets had been used but not washed...remnants of cookies... peanut butter, we think. It snowed 22" overnight and the provided shovel was separated from it's handle, making it extremely difficult to dig out to our car to retrieve a "one-piece" shovel. In short, our "gripes" lie with the cleaning/maintenance service. We also experienced a power outage in the house during our stay. Shaver Lake management was stellar in relocating us to other accommodations, (the O'Grady House"). Thank you for that!! But a suggestion to the owners of #68. We could have used some illumination during the power outage. We understand the rarity of power failures and the hazards of having candles in a rental, however, when one cannot find one's way to or around the windowless bathrooms, even during the day, that, in itself, becomes a hazard. Our suggestion is having some battery powered lights available. We found 2 batteries and the top of a flashlight. In short, we thank you for sharing your lovely home with is and we recommend this house, but would have liked to see more care given to the cleaning and maintenance.